Resolved -
The incident with the downstream provider has been resolved, and full functionality of the Secure File Sharing and Workpaper Suite add-ins has been restored.
Oct 29, 18:33 MDT
Monitoring -
The issue preventing users from working with the Secure File Sharing and Workpaper Suite add-ins is in recovery and we're seeing successful activity in both. We will continue to monitor and provide updates.
Oct 29, 15:00 MDT
Identified -
We are aware of an issue with a downstream provider that is impacting the Secure File Sharing Outlook Add-in and Workpaper Suite Excel Add-in. We will provide an update when we have additional information.
Oct 29, 11:47 MDT